Friends and Family Tests (FFT) - Monkey Wellbeing

Friends and Family Tests (FFT)

Monkey works with NHS England’s Insight Team: creating, developing and updating inclusive Friends and Family Tests, designed for children, young people and their families/carers.

Monkey Wellbeing’s Friends and Family Test forms adhere to the latest guidance and are free to download below, or via the NHS England website – children and young people NHS England » Making the Friends and Family Test inclusive

From 1 April 2020, the Friends and Family Test guidance changed to:

A new standard question for all settings: “Overall, how was your experience of our service?

The new question has a new response scale:

  • Very good
  • Good
  • Neither good nor poor
  • Poor
  • Very poor
  • Don’t know

and new preceding text to make it clear which setting the feedback refers to, following the words: “Thinking about”, providers can choose the most appropriate of these options or use their own similar wording – this will help ensure the feedback collected is related to the right service:

Watch this short film about the workshops we ran for GP and Dental Practices for

NHS South Central, organised by Kath Rooksby

Monkey Wellbeing’s FFT’s are free to download below.  Alternatively the Picker Institute and Healthcare Communications offer a children’s and young people’s FFT form featuring Monkey and can conduct surveys on your behalf, managing data collection, analysis and presentation.

I would like to Download Monkey Wellbeing's Free FFT Forms...

Choose from Monkey’s selection of free forms below.

Outpatients FFT’s

(Outpatients) Customise – Word File (Editable so you can add your hospital logo/details on the header and footer)

Editable Outpatients NHS FFT for children, young people and families. This Word version can be personalised for your NHS Trust. Initially created for Barts NHS Health Trust this extended version covers all outpatients clinics. Since April 2015, children and young people have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: DOCX - 3 MB

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(Outpatients) Customise – PDF File (Editable so you can add your hospital logo/details on the header and footer)

Editable Outpatients NHS FFT for children, young people and families. This PDF version can be personalised for your NHS Trust. Initially created for Barts NHS Health Trust this extended version covers all outpatients clinics. Since April 2015, children and young people have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

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Barts Health NHS Trust

Created for Bart NHS Trust Outpatients NHS FFT for children, young people and families. This extended version covers all outpatients clinics. Since April 2015, children and young people have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 2 MB

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Walk-In Centre FFT’s

Walk-In Centre Children and Young People’s FFT

Walk In Centre NHS FFT for children and young people. Since April 2015, children, young people and their families have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

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Walk-In Centre Parent/Carer FFT

Walk In Centre NHS FFT for Parents/ Carers. Since April 2015, children, young people and their families have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

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Emergency Department / Accident and Emergency FFTs

Emergency Department (A&E) Children and Young People’s FFT

Emergency Department (A&E) NHS FFT for children and young people. Since April 2015, children, young people and their families have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

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Emergency Department (A&E) Adult Parent/Carer FFT

Emergency Department (A&E) NHS FFT for parents/ carers. Since April 2015, children, young people and their families have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

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Minor Injury Unit FFT’s

Minor Injury Unit Children and Young People’s FFT

Minor Injury Unit NHS FFT for children and young people. Since April 2015, children, young people and their families have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

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Minor Injury Unit Parent/Carer FFT

Minor Injury Unit NHS FFT for parents/ carers. Since April 2015, children, young people and their families have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

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GP FFT’s

GP Surgery Children and Young People’s FFT

GP Surgery NHS FFT for children and young people. Since April 2015, children, young people and their families have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

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GP Surgery Parent/Carer FFT

GP Surgery NHS FFT for parents/ carers. Since April 2015, children, young people and their families have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

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Dental Practice FFT’s

Dental Practice Children and Young People’s FFT

Dental Practice NHS FFT for children and young people. Since April 2015, children, young people and their families have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

DOWNLOAD
Dental Practice Parent/Carer FFT

Dental Practice NHS FFT for parents/ carers. Since April 2015, children, young people and their families have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

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Community Services (including Inpatients) FFT’s

Community Services Children and Young People’s FFT

Community Services NHS FFT for children and young people. Since April 2015, children, young people and their families have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

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Community Services Parent/Carer FFT

Community Services NHS FFT for parents/ carers. Since April 2015, children, young people and their families have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

DOWNLOAD
Inpatients Children and Young People’s FFT

Inpatients NHS FFT for children and young people. Since April 2015, children, young people and their families have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

DOWNLOAD
Inpatients Parent/Carer FFT

Inpatients NHS FFT for parents/ carers. Since April 2015, children, young people and their families have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

DOWNLOAD

Community/Other/Mental Health Services FFT’s

Community/Other/Mental Health Services Children and Young People’s NHS FFT

Community/Other/Mental Health NHS FFT for children and young people. Since April 2015, children and young people have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

DOWNLOAD
Community/Other/Mental Health Services Parent/Carer FFT

Community/Other/Mental Health NHS FFT for Parents/ Carers. Since April 2015, children, young people and their families have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

DOWNLOAD

Generic – Service/Centre/Other FFT’s

Generic Service/Centre/Other Parent/Carer FFT

All Service Generic NHS FFT for Parents/ Carers. Since April 2015, children, young people and their families have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

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Generic Service/Centre/All Service/Other Child FFT

All Service Generic NHS FFT for children and young people. Since April 2015, children and young people have been invited to fill in a Friends and Family Test following their use of NHS services. Monkey's FFT forms provide a child friendly way to offer feedback on services and are an important tool to gain insight into the care provided.

Format: pdf - 1 MB

DOWNLOAD

I would like to Download Monkey Wellbeing's Free FFT promotional creations including posters, Pants and Tops, You Said, We Did etc

We also offer a range of supplementary materials designed to help you gather FFT feedback. Download our free posters, cut-outs and signposting materials to help promote the forms in your ward or department.

Encourage the children, young people and families to post their feedback by decorating your FFT box.  It makes it even more exciting to post it to Monkey!

We will listen! (bold blue)

This poster is for you to stick onto your FFT survey postbox. It will help encourage children, young people and families to feedback on your NHS service.

Format: pdf - 656 KB

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Arrows…

Lead the way to your FFT postbox with this colourful arrows. Popping them on springs around the postbox will make it irresistible!

Format: pdf - 104 KB

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Messages, Marks and Memos!

Use these fun and colourful shapes to encourage the children, young people and families you look after to jot down a message, make a mark or write a memo to feedback on your NHS service.

Format: pdf - 166 KB

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“You Said…” (colourful)

This colourful poster "You Said" is a great way to brighten up your display board. Gathering Feedback from patients is invaluable to NHS Services as they can improve services based on children, young people's and families comments. This is a simple way to show what has happened in response to feedback.

Format: pdf - 903 KB

DOWNLOAD
“We Did…” (colourful)

This colourful poster "We Did" is a great way to brighten up your display board. Gathering Feedback from patients is invaluable to NHS Services as they can improve services based on children, young people's and families comments. This is a simple way to show what has happened in response to feedback.

Format: pdf - 653 KB

DOWNLOAD
“You Said…” (bold blue)

This bold, blue poster "You Said" is a great way to brighten up your display board. Gathering Feedback from patients is invaluable to NHS Services as they can improve services based on children, young people's and families comments. This is a simple way to show what has happened in response to feedback.

Format: pdf - 638 KB

DOWNLOAD
“We Did…” (bold blue)

This bold, blue poster "We Did" is a great way to brighten up your display board. Gathering Feedback from patients is invaluable to NHS Services as they can improve services based on children, young people's and families comments. This is a simple way to show what has happened in response to feedback.

Format: pdf - 604 KB

DOWNLOAD
Tops (and Pants)

Tops and Pants is a great way to gather feedback from children, young people and families. Pants (negative feedback) and Tops (positive feedback) can be pegged up on a washing line to display. Like the open box on Monkey's FFT forms (for children and young people) these can be used for free expression using mark making, drawing or writing.

Format: pdf - 139 KB

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Pants (and Tops)

Tops and Pants is a great way to gather feedback from children, young people and families. Pants (negative feedback) and Tops (positive feedback) can be pegged up on a washing line to display. Like the open box on Monkey's FFT forms (for children and young people) these can be used for free expression using mark making, drawing or writing.

Format: pdf - 130 KB

DOWNLOAD

I would like a Free License Agreement with Monkey Wellbeing to create my own FFT forms...

If you would like to create your own FFT using Monkey’s image and our FFT background/design elements then please get in touch to discuss what you are planning and we will help you! https://monkeywellbeing.com/contact/

The Monkey character and Monkey brand designs are trademarks of AhHa Publications Limited. © Copyright AhHa Publications Limited.

I would like the Picker Institute to manage my FFT Forms...

Picker Institute Europe is a not-for-profit charity that offers health professionals a range of tools to help understand patient experiences. They have explored children’s views to recommend a suitable Friends and Family Test question for children and young people. Full findings and a link to the form for acute hospital settings is here.The Picker Institute also provides a managed service for running the FFTs, including help with implementation, training for staff, form printing, data capture, and survey reporting and analysis. For more details, please email fft@pickereurope.ac.uk

I would like Healthcare Communications to manage my FFT Forms...

Healthcare Communications work with over 65 Trusts to capture and report on patient experiences. By providing several communication options, they ensure every patient group has the opportunity to feedback on care received by channel preference.

Monkey Wellbeing is the perfect character to encourage feedback from children and young people.
Healthcare Communications can help with printing surveys featuring Monkey and also inputting data and reporting on results.

To find out more about their fully managed FFT service and real time analysis, get in touch: twebb@healthcomm.uk