My friends at the NHS have revised the FFT guidance, which takes effect from 1 April 2020.

• AT A GLANCE
• What has changed
• The new question

There is a new standard question for all settings: “Overall, how was your experience of our service?”

The new question has a new response scale: [ ] Very good [ ] Good [ ] Neither good nor poor [ ] Poor [ ] Very poor [ ] Don’t know and new preceding text to make it clear which setting the feedback refers to, following the words: “Thinking about”, providers can choose the most appropriate of these options or use their own similar wording – this will help ensure the feedback collected is related to the right service: your GP practice… your stay in the hospital… your dental practice… your recent visit to A&E… this maternity service… our antenatal service… our labour ward… our birthing unit… our homebirth service… our postnatal ward… our postnatal community service… your recent appointment… your recent visit… our recent visit… the service we provide…

Further information:

https://www.england.nhs.uk/fft/fft-guidance/revised-fft-guidance/

https://www.england.nhs.uk/publication/nhs-england-and-nhs-improvement-guidance-using-the-friends-and-family-test-to-improve-patient-experience/

Monkey Wellbeing’s revised Friends and Family test forms adhere to the new guidance and are free to download.

Alternatively the Picker Institute offers a children’s and young people’s FFT form featuring Monkey and can conduct surveys on your behalf, managing data collection, analysis and presentation.